At Hikers Arena, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you visit our website, participate in our events, or interact with our business pages. By using our website and services, you agree to the terms of this policy.

1. Information We Collect
We may collect personal information from you in several ways:

  • When you register for events or use our website, This may include your name, email address, phone number, and any other details required to process bookings and payments.
  • During our events: We may take photographs or videos of participants during hikes and events for promotional purposes.
  • Automatically through the website: We may use cookies and other tracking technologies to collect information such as your IP address, browser type, device type, and how you interact with our website.

2. Use of Personal Information
We use your personal information for the following purposes:

  • Event Registration and Communication: To process your bookings, confirm your participation, and provide updates about the events.
  • Payment Processing: To securely process payments for our services.
  • Photographs and Videos: We may take photos or videos during our hikes and use them on our business pages, social media platforms, promotional materials, and website. By participating in our events, you consent to the use of your likeness for these purposes.
  • Customer Support: To respond to your inquiries, provide assistance, or resolve issues related to your bookings.
  • Marketing and Promotions: With your consent, we may send you emails or notifications about upcoming events, special offers, or updates about our services. For convenience, we use a WhatsApp Forum to post a weekly update. This one can also be used for inquiries.
  • Website Improvement: To analyze user behavior on our website to improve functionality, design, and user experience.

3. Sharing of Personal Information
We do not sell or share your personal information with third parties for their marketing purposes. However, we may share your information in the following cases:

  • Service Providers: We may share your data with trusted third-party service providers (e.g., payment processors, IT support) who assist us in operating our website and delivering services to you.
  • Legal Compliance: We may disclose your information if required by law or legal processes or to protect the rights, property, or safety of Hikers Arena, our users, or others.
  • Business Transfers: In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred to the new owners.

4. Your Rights Regarding Photographs
By participating in our events, you agree to be photographed or filmed. These images or videos may be used for marketing, on our website, or social media pages. If you prefer not to have your image used for promotional purposes, please inform us in writing before the event or contact us at any time after the event, and we will make every effort to respect your request. If you photograph others, obtain their consent if you want to use their pictures on your pages or website.

5. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to improve your experience on our website, track site usage, and gather analytics. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use some features of our website or make pages load slower.

6. Security of Your Information
We take appropriate security measures to protect your personal information against unauthorized access, disclosure, or misuse. This includes encryption of payment data and restricted access to personal information.

However, no method of data transmission over the internet or electronic storage is 100% secure, and we cannot guarantee the absolute security of your data. Ensure you maintain better browsing practices as you interact with any other websites. Your data security begins with you.

7. Data Retention
We will retain your personal information for as long as necessary to provide the services you have requested, comply with legal obligations, or resolve disputes. Photos and videos may be retained indefinitely for promotional purposes unless you request their removal.

8. Your Rights
Depending on your location, you may have the following rights regarding your personal information:

  • Access: You can request a copy of the personal data we hold about you.
  • Correction: You can request correction of any inaccurate or incomplete information.
  • Deletion: You can request the deletion of your personal information, subject to any legal obligations we may have to retain it.
  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us by following the instructions in our emails or contacting us directly.

9. Third-Party Links
Our website or social media pages may contain links to third-party websites. We are not responsible for the privacy practices or the content of these external sites. We encourage you to read the privacy policies of any third-party websites you visit.

10. Children’s Privacy
We do not knowingly collect personal information from children (Under 16) without parental consent. If you believe that we have collected personal information from a child under 16, please contact us, and we will take steps to delete that information.

11. Changes to This Privacy Policy
We reserve the right to modify or update this privacy policy at any time. Changes will be effective upon posting on our website. We encourage you to review this policy periodically to stay informed about how we protect your information.

12. Contact Us
If you have any questions or concerns about this Privacy Policy, or if you wish to exercise any of your data rights, please contact us at support@hikersarena.co.ke and provide your email, phone, and physical address.