Refunds

Hikers Arena Cancellation, Postponement and Refunds Policy


For some reason, you may have to miss an event you were so committed to attending. We understand that it is normal for such situations to arise. Once bookings or payments are made, the money starts getting used to settling the event’s costs during the planning period. This allows us to be ready to deliver satisfactory services. Your paid dues have been used to a certain extent at any given point. Therefore, our refunds will rarely include the full amount. The following provisions apply for refunds.

Cancelling Day Hikes


  • At least one week before the event: A 100% refund.
  • At least 72 hours before the event: A refund of 50% of the booking fee and 100% of the excess fee.
  • At least 48 hours before the event: The booking deposit will not be refunded. 50% of the excess will be refunded.
  • Less than 36 hours to the event: No Refund.
  • No shows & latecomers: No refund.

Cancelling Expeditions (Mount Kenya/Kilimanjaro & Other Multi-Day Events)


For Expeditions, there will be a non-refundable booking deposit that will vary based on the event. The excess will be refunded as follows;

  • At least two weeks before the event: A 100% refund.
  • At least one week before the event: A refund of 50%.
  • Less than one week to the event: No Refund.
  • No shows & latecomers: No refund.

Postponing Day Hikes


For day hikes, the following applies;

  • At least 72 hours before the event: 100% of the total cost will be carried forward to a future event of your choice.
  • At least 48 hours before the event: 50% of the excess will be carried forward to a future event of your choice.
  • Less than 48 hours to the event: 100% ticket forfeited or cancellation policy applies.

Postponing Expeditions


For Expeditions, the following applies;

  • At least 2 weeks before the event: you can transfer your full ticket to a future expedition.
  • Less than 2 weeks before the event: 100% ticket forfeited or cancellation policy applies.

Note


Hikers Arena reserves the right to review these terms when needed. Such reviews are followed by updates here and on the other platforms. If any of these terms is unclear, you can always reach out for clarification.