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Hikers Arena Cancellation, Postponement and Refunds Policy

For some reason, you may have to miss an event you were so committed to attending. We understand that it is normal for such situations to arise. We also must ensure that your ticket provides you with a satisfactory experience. Once payments are made, the money is used to settle the event’s costs during preparation. This allows us to be ready to deliver satisfactory services. Therefore, your paid dues have been used to a certain extent at any given point. As such, we cannot give a full refund unless it is immediately after payment or there is a natural, national, or internal issue that prevents us from delivering, so we organize for a full refund. The following provisions apply for refunds.

Cancelling Day Hikes

  • At least one week before the event: A 100% refund.
  • At least 72 hours before the event: A refund of 50% of the booking fee and 100% of the excess fee.
  • At least 48 hours before the event: The booking deposit will not be refunded. 50% of the excess will be refunded.
  • Less than 36 hours to the event: No Refund.
  • No shows & latecomers: No refund.

Cancelling Expeditions (Mount Kenya/Kilimanjaro & Other Multi-Day Events)

For Expeditions, there will be a non-refundable booking deposit that will vary based on the event. The excess will be refunded as follows;

  • At least two weeks before the event: A 100% refund of the excess fee.
  • At least one week before the event: A refund of 50% of the excess fee.
  • Less than one week to the event: No Refund.
  • No shows & latecomers: No refund.

Postponing Day Hikes

For day hikes, the following applies;

  • At least 72 hours before the event: 100% of the total cost will be carried forward to a future event of your choice.
  • At least 48 hours before the event: 50% of the excess will be carried forward to a future event of your choice.
  • Less than 48 hours to the event: 100% ticket forfeited or cancellation policy applies.

Postponing Expeditions

For Expeditions, the following applies;

  • At least 2 weeks before the event: you can transfer your full excess ticket to a future event(s).
  • At least 9 days before the event: You carry 50% of your excess ticket to a future event.
  • Less than 9 days before the event: 100% ticket forfeited or cancellation policy applies.

Note

Hikers Arena reserves the right to review these terms when needed. Such reviews are followed by updates here and on the other platforms. If any of these terms is unclear, you can always reach out for clarification.