Refunds

Hikers Arena Cancellation and Refunds Policy


For some reason, you may have to miss an event you were so committed to attending. We understand that it is normal for such situations to arise. Once bookings or payments are made, the money starts getting used to settling the event’s costs during the planning period. This allows us to be ready to deliver satisfactory services. Your paid dues have been used to a certain extent at any given point. Therefore, our refunds will rarely include the full amount. The following provisions apply for refunds.

Day Hikes:


  • At least one week before the event: A 100% refund.
  • At least 72 hours before the event: A refund of 50% of the booking fee and 100% of the excess fee.
  • At least 48 hours before the event: The booking deposit will not be refunded. 50% of the rest will be refunded.
  • Less than 36 hours to the event: No Refund.
  • No shows & latecomers: No refund.

Expeditions (Mount Kenya/Kilimanjaro & Other Multi-Day Events)


For Expeditions, there will be a non-refundable booking deposit that will vary based on the event. The excess will be refunded as follows;

  • At least two weeks before the event: A 100% refund.
  • At least one week before the event: A refund of 50%.
  • At least 72 hours prior to the event: 25% will be refunded.
  • Less than 72 hours to the event: No Refund.
  • No shows & latecomers: No refund.

Cancellation for Day Hikes


For day hikes, the following applies;

  • At least 72 hours prior to the event: 100% of the total cost will be carried forward to a future event of your choice.
  • At least 48 hours prior to the event: The booking fee will not be carried to a future event. 100% of the excess will be carried forward to a future event of your choice.
  • Less than 36 hours to the event: 100% ticket forfeited.
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